Privacy Policy

Welcome to Hangry Joe's. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hangry-joes.rest, place orders with us, interact with our digital platforms, or otherwise engage with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all users located in the United States, and we comply fully with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant state-level consumer privacy regulations where applicable.

1. Who We Are

Hangry Joe's is a food service business operating in the United States. We operate the website located at hangry-joes.rest and provide food-related products and services to consumers across our service areas. For the purposes of this Privacy Policy, "we," "us," "our," and "Hangry Joe's" refer to the company and its authorized representatives.

Contact Information

2. Information We Collect

We collect various types of information in connection with your use of our website, your orders, your communications with us, and your interactions with our digital platforms. The categories of information we may collect include:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in a promotion, or contact our customer service team, we may collect the following personal identifiers:

• Full name
• Email address
• Phone number
• Mailing or delivery address
• Billing address
• Date of birth (where applicable for age verification or promotional purposes)
• Username and password (for registered accounts)
• Profile photo (if voluntarily uploaded)

2.2 Payment and Financial Information

When you complete a purchase through our website or digital ordering platform, we collect payment-related information. We do not store complete credit or debit card numbers on our servers. Payment processing is handled by PCI-DSS compliant third-party payment processors. However, we may collect and store:

• Partial payment card numbers (last four digits)
• Billing name and billing address associated with your payment method
• Transaction history and purchase records
• Preferred payment methods

2.3 Order and Transaction Data

To fulfill your food orders and improve our services, we collect details related to each transaction, including:

• Items ordered, including food preferences and customizations
• Order date and time
• Delivery or pick-up location details
• Special instructions or dietary requests
• Order history and reorder preferences
• Feedback, ratings, and reviews you submit regarding your orders

2.4 Usage Data and Technical Information

We automatically collect certain technical and behavioral information when you access or use our website. This may include:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring URL (the website you visited before arriving at ours)
• Clickstream data and navigation paths through our site
• Search queries entered on our site
• Error reports and diagnostic data
• Session identifiers and timestamps

2.5 Location Data

With your permission, we may collect precise or approximate geolocation data from your device to facilitate food delivery, identify nearby locations, and improve personalization. You may disable location tracking through your device or browser settings at any time.

2.6 Communications Data

When you contact us via email, our website contact form, telephone, or any other channel, we collect the content of those communications, including:

• Messages, inquiries, and correspondence
• Customer support tickets and their resolution history
• Survey responses and feedback form submissions

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies to collect data about your interactions with our website. For full details on our use of cookies, please refer to Section 8 of this Privacy Policy and our dedicated Cookie Policy available on our website.

2.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you log in through or connect your social media account)
• Third-party delivery platforms or food aggregator apps
• Analytics and advertising partners
• Publicly available databases used for verification purposes

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. Our use of your data is always grounded in a lawful basis — typically your consent, the performance of a contract, compliance with legal obligations, or our legitimate business interests.

3.1 Service Provision and Order Fulfillment

• Processing and delivering your food orders accurately and efficiently
• Managing your account, including registration, login, and profile preferences
• Communicating order confirmations, updates, and delivery notifications
• Providing customer support and resolving disputes or complaints
• Processing payments and issuing refunds where applicable

3.2 Analytics and Service Improvement

• Analyzing usage patterns and trends to improve our website experience
• Monitoring and diagnosing technical issues and system performance
• Conducting internal research and development to improve our menu offerings and services
• Testing new features and user interface improvements
• Generating aggregated and anonymized statistical reports

3.3 Marketing and Promotional Communications

With your consent, or where we have a legitimate interest, we may use your contact information to:

• Send promotional emails, newsletters, and special offers
• Inform you of new menu items, seasonal promotions, and exclusive deals
• Display personalized advertisements on our website and third-party platforms
• Conduct loyalty and rewards program communications
• Send SMS or push notifications (with your explicit opt-in)

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any email we send you, or by contacting us directly at [email protected].

3.4 Legal and Safety Purposes

• Complying with applicable laws, regulations, and legal obligations
• Responding to lawful requests from law enforcement or regulatory authorities
• Detecting and preventing fraud, abuse, or unauthorized access
• Protecting the rights, property, and safety of Hangry Joe's, our customers, and the public
• Enforcing our Terms of Service and other applicable agreements

4. Sharing Your Information with Third Parties

We respect the trust you place in us. We do not sell your personal information to third parties for monetary compensation. However, we may share your data in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, conducting analytics, and communicating with customers. These partners are contractually obligated to process your data only as instructed by us and to maintain appropriate security standards. Categories of such providers include:

• Payment processors and financial institutions
• Third-party delivery services and logistics companies
• Cloud hosting and data storage providers
• Email and SMS communication platforms
• Web analytics and advertising technology providers
• Customer relationship management (CRM) software providers

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required by law or in good-faith belief that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or other governmental request
• Protect and defend our legal rights or property
• Prevent or investigate potential wrongdoing in connection with our services
• Protect the personal safety of our users, employees, or the general public

4.3 Business Transfers

If Hangry Joe's undergoes a merger, acquisition, asset sale, reorganization, or bankruptcy proceeding, your personal information may be transferred to the successor entity. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data with partners and the public for research, marketing, or analytical purposes. This information cannot reasonably be used to identify you personally.

4.5 With Your Consent

We may share your information with additional third parties when you have given us your explicit consent to do so.

5. Data Security

We take the security of your personal information seriously and implement a range of technical and organizational measures designed to protect your data against unauthorized access, alteration, disclosure, or destruction.

5.1 Security Measures We Employ

• Encryption: We use Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption for data transmitted between your browser and our servers.
• Access Controls: Access to personal data is restricted to authorized personnel with a legitimate need to process it, subject to strict confidentiality obligations.
• Secure Payment Processing: All payment card data is processed by PCI-DSS compliant payment processors. We do not store full card details on our systems.
• Regular Security Assessments: We conduct periodic reviews of our data collection, storage, and processing practices and security measures.
• Data Minimization: We collect only the data necessary for the purposes identified in this Privacy Policy.
• Incident Response: We maintain an internal data breach response plan to promptly address and mitigate any security incidents.

While we implement these safeguards, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your information. In the event of a data breach that affects your rights and freedoms, we will notify affected users in accordance with applicable law.

6. Your Privacy Rights

Depending on your location within the United States, you may have certain rights with respect to your personal information. We are committed to honoring these rights.

6.1 Right to Know and Access

You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the purposes for which we use it, and the third parties with whom we share it.

6.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you. You may also update certain information directly through your account settings on our website.

6.3 Right to Deletion

You have the right to request that we delete personal information we have collected about you, subject to certain exceptions, such as where we are required to retain the data to comply with a legal obligation, complete a transaction, or for other lawful purposes.

6.4 Right to Data Portability

Where technically feasible, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transfer that data to another service provider.

6.5 Right to Opt Out of Marketing

You may withdraw your consent to receive marketing communications at any time. You can do so by clicking "Unsubscribe" in any marketing email or by contacting us at [email protected].

6.6 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality because you exercised your rights under this Privacy Policy or applicable law.

6.7 How to Submit a Rights Request

To exercise any of the rights described above, please contact us using any of the following methods:

• Email: [email protected]
• Website: hangry-joes.rest

We will respond to verified requests within 45 days as required by applicable law. We may need to verify your identity before processing your request. We may extend our response period by an additional 45 days where necessary, with prior notice.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

After the applicable retention period, we will securely delete, destroy, or anonymize your personal information in accordance with our internal data retention and disposal procedures.

8. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver targeted advertising. Below is a summary of the types of cookies we use:

8.1 Types of Cookies

8.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Through our Cookie Consent Banner that appears when you first visit our website
• Via your browser settings to block or delete cookies
• Through opt-out tools provided by third-party analytics providers (e.g., Google Analytics Opt-Out)

Please note that disabling certain cookies may affect the functionality of our website. For full details, please visit our complete Cookie Policy page available on hangry-joes.rest.

9. California Privacy Rights (CCPA / CPRA)

If you are a resident of the State of California, you are entitled to specific rights under the California Consumer Privacy Act of 2018 (CCPA) and the California Privacy Rights Act of 2020 (CPRA). These include:

• Right to Know: The right to request disclosure of the personal information we have collected, used, shared, or sold about you in the past 12 months.
• Right to Delete: The right to request deletion of personal information we have collected, subject to applicable exceptions.
• Right to Correct: The right to request correction of inaccurate personal information we maintain.
• Right to Opt Out of Sale or Sharing: The right to direct us not to sell or share your personal information with third parties. To exercise this right, contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: The right to limit our use and disclosure of sensitive personal information to what is necessary to provide the services you request.
• Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising your CCPA/CPRA rights.

9.1 Categories of Personal Information Collected (CCPA Categories)

9.2 Authorized Agents

California residents may designate an authorized agent to make a rights request on their behalf. We will require verification that the agent is authorized to act on your behalf before processing the request.

10. Children's Privacy

Our services are intended for users who are 18 years of age or older. We do not knowingly collect, use, or share personal information from individuals under the age of 13 or, where applicable, under the age of 16, without verifiable parental consent, as required by the Children's Online Privacy Protection Act (COPPA).

If you are under the age of 18, please do not submit any personal information through our website or services without the knowledge and consent of a parent or legal guardian.

If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete that information from our records. If you believe we have collected data from a minor, please contact us immediately at [email protected].

11. International Data Transfers

Hangry Joe's is a United States-based business and your personal information is primarily collected and processed within the United States. However, some of our third-party service providers may operate in or transfer data to countries outside the United States.

If your data is transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect your personal information, such as:

• Contractual clauses and data processing agreements with international service providers
• Ensuring that third parties adhere to standards equivalent to applicable U.S. privacy laws
• Obtaining your consent where required by law

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and any other jurisdictions where our service providers operate, subject to the protections described in this Privacy Policy.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery apps, or other external services. Please note that this Privacy Policy does not apply to those third-party platforms. We have no control over and assume no responsibility for the privacy practices of any external site. We encourage you to review the privacy policies of any third-party services you visit.

13. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, we do not currently alter our data collection and use practices in response to DNT signals. We will continue to monitor developments in this area and update our practices as industry standards evolve.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Post the updated Privacy Policy on our website with a revised "Last Updated" date
• Send a notification to your registered email address where appropriate
• Display a prominent notice on our website homepage for a reasonable period

Your continued use of our website and services after any updates to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your information.

15. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can work to resolve the matter directly.

15.1 Contact Hangry Joe's

You may submit a privacy complaint or concern by:

• Email: [email protected]
• Website: hangry-joes.rest

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

15.2 Filing a Complaint with a Regulatory Authority

If you are not satisfied with our response, or if you wish to file a complaint directly with a regulatory authority, you may contact:

• Federal Trade Commission (FTC) — for complaints related to unfair or deceptive trade practices and consumer protection:
  www.ftc.gov/complaint
  Phone: 1-877-382-4357
• California Attorney General's Office — for California residents with CCPA/CPRA-related complaints:
  www.oag.ca.gov/privacy/ccpa
• California Privacy Protection Agency (CPPA) — the dedicated state agency for enforcing California privacy rights:
  cppa.ca.gov
• State Attorney General in Your State — residents of other U.S. states with applicable privacy laws (such as Virginia, Colorado, Texas, and others) may contact their respective state attorney general's office for privacy-related complaints.

16. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please do not hesitate to reach out to us. Our privacy team is available to assist you.

This Privacy Policy was last reviewed and updated on April 28, 2026. All previous versions of this Privacy Policy are superseded by this document. Hangry Joe's reserves the right to amend this Privacy Policy at any time, with notice provided as described in Section 14 above.